Customer Service

At the conclusion of this program, ONYX participants will be able to enhance client confidence through effective use of communication skills, responding to problems, managing the client, follow-up, managing priorities and stress, and team cooperation.

During the introduction of this program by ONYX we will demonstrate to the participants what customer service quality looks and feels like, the same for client satisfaction. ONYX will assess your current level of service quality and rebuild client confidence. With and through you and your teams ONYX will assist you with the following: 
 
ENHANCING CLIENT CONFIDENCE THROUGH PERCEPTION

  • Attitude
  • Voice
  • Communicating Professionalism

ENHANCING CLIENT CONFIDENCE BY RESPONDING TO PROBLEMS 

  • The Upset Client
  • The Hidden Performance Measurement: The Complaint 
  • Ineffective Listening Habits
  • Delivering Bad News
  • Managing Objections
  • Complaint Resolution Process